The Connectivity Resilience Checklist

Over the past few years, it feels like we’ve been through an incredible amount of ups and downs and disruption seems to have become the new normal. Whether it has been the economic impact of “getting Brexit done” through to the small matter of a worldwide pandemic where entire economies were shut down and populations have been locked in their homes.

With all of this change and turmoil affecting every facet of our lives, there has been a renewed focus on how we weather the (rather unpredictable) storms and create greater resilience across our businesses. This wider context of disruption has led many IT professionals to consider their communications and connectivity resilience in particular. As core working practices changed almost overnight and the digital landscape is now more demanding and more integrated into the operational success and profitability of businesses than ever before – we believe it’s more important than ever to engineer resilience into your connectivity strategy. Here’s how you do it…

Resilience vs. Robustness

Firstly, it’s important to define what we mean when we talk about resilience. We believe the term resilience is the ability to adapt and cope with stress and adversity.

Resilience refers to the ability of a system to bounce back from disruptions or disturbances. This is often conflated with robustness, but robustness refers to the ability of a system to withstand disturbances or shocks. In other words, resilience is the ability to recover from a disturbance, while robustness is the ability to resist being affected by a disturbance in the first place.
When it comes to assessing connectivity infrastructure, the two are intrinsically linked, but resilience shifts the focus to a pragmatic solution around risk types and likelihood, rather than trying to strengthen the ecosystem – which can often mean disproportionate overspeccing and investment to avoid impact.

Both are incredibly important and intrinsically linked, however, we’ll focus on the resilience aspect here.

What is Connectivity Resilience?

In connectivity, resilience refers to the ability of a network or system to maintain reliable and stable connections in the face of disruptions or failures.

Having a resilient connectivity system is important for many organisations, as it can help ensure that essential communication and data transmission can continue even when faced with unexpected challenges. This can help businesses and projects maintain their reliable and stable operations and prevent costly delays or disruptions.

Know Your Enemy - Understanding Risk

To know how to build a resilient network, you first have to assess the risks and threats. These risks can include outages, interference, or physical damage to network infrastructure.

Whereas each one of these risks is distinctly different, assessing the likelihood of the risk and the potential impact of each occurrence is a great first step. On a construction site in the UK, physical damage to a connection is more likely than a natural disaster, but an outage is most likely so prioritising the resilience strategy against the risk profile is important.

To fight against connectivity disruption, it is important to have a plan in place before the outage occurs. This plan should include the following steps:

      • Identify critical communication systems and ensure that they have backup power and redundant connections.
      • Test all communication systems regularly to ensure they are functioning properly.
      • Train employees on how to use communication systems and what to do in case of an outage.
      • Have a designated person or team responsible for monitoring and responding to outages.
      • Establish clear protocols for reporting and resolving outages.
      • Have alternative means of communication, such as satellite phones or radios, ready in case primary systems fail.
      • Keep a list of important phone numbers, such as emergency services, readily available.
      • Have a backup plan, like an off-site location where employees can go to continue working and communicating in case of an emergency.

As we’ve said above, it is also important to be aware of the potential causes of connectivity outages such as natural disasters, power failures, and equipment failures, and to take steps to minimise the risk of these events. This could be as simple and cost-effective as having spare equipment on site, pre-configured and ready to roll automatically in case of an emergency.

Brace for Impact

Alongside the risk profile analysis, there are a number of specific ways to improve connectivity resilience, including implementing redundant systems and infrastructure, using backup power sources, and implementing network monitoring and management tools.

No one can predict the future, but with careful planning, monitoring and management, you can create the best conditions for undisturbed operational efficiency.

Redundant Systems

A redundant connectivity system is a system that is designed to continue functioning even if one or more of its components fail or lose connectivity.

This is achieved by having multiple paths for data or power to flow through the system so that if one path is unavailable, another can be used instead. This type of redundancy is often used in critical systems, such as those in transportation, healthcare, and telecommunications, to ensure that the system remains operational even in the event of failure.

Network Monitoring & Management

We’re big fans of the phrases “if you can measure it you can manage it” and “You can’t improve what you don’t measure.”

Visibility is key when it comes to building stable, reliable and resilient connectivity networks. There is a multitude of benefits to a managed network or using fully managed services for your connectivity, all of which feed into making your solution more resilient.

Improved network performance

Increased uptime

Enhanced security

Better troubleshooting

Network monitoring can identify bottlenecks and other issues that can slow down network performance. Management tools can then be used to address these issues and optimise the network – meaning the connectivity experience is better for everyone and more resilient against fluctuating demand.

Regular monitoring can detect and alert network administrators to potential problems before they cause downtime.

Network monitoring and management can detect and respond to security threats in real-time, preventing unauthorised access and data breaches. This is especially important for major infrastructure projects and Critical National Infrastructure sites.

Network monitoring and management tools can provide detailed information about the health and performance of the network, making it easier to identify and resolve issues.

Improved network performance

Network monitoring can identify bottlenecks and other issues that can slow down network performance. Management tools can then be used to address these issues and optimise the network – meaning the connectivity experience is better for everyone and more resilient against fluctuating demand.

Increased uptime

Regular monitoring can detect and alert network administrators to potential problems before they cause downtime.

Enhanced security

Network monitoring and management can detect and respond to security threats in real-time, preventing unauthorised access and data breaches. This is especially important for major infrastructure projects and Critical National Infrastructure sites.

Better troubleshooting

Network monitoring and management tools can provide detailed information about the health and performance of the network, making it easier to identify and resolve issues.

Cost savings

By identifying and resolving issues quickly, network monitoring and management can reduce the need for expensive downtime and repairs. Infrastructure projects in the modern day are increasingly reliant on connectivity and the cost and time impact of even a short duration loss of connectivity can be significant.

In summary, network monitoring and management is an essential part of your connectivity resilience checklist, mainly as it helps you identify and get ahead of the problems before or as they occur. This continuous improvement approach then compounds as you begin to identify, plan execute and review over time, developing your resilience in the right direction.

These tools also have the benefit of providing the required information to keep compliance with regulations like HIPAA, PCI-DSS and SOC2. In addition, many network monitoring and management tools include automation features that can help to reduce the workload of network administrators, and also reduce human error.

This enhances resilience by taking out the potential unpredictability of human error or absence and ticks the boxes for compliance too – which could cause issues down the line if your systems are audited and shut down for noncompliance, causing costly delays, disruptions and knee-jerk investment to meet the standards

Flexibility Beats Rigidity

In summary, we believe that creating a resilient system relies as much on foresight and insight as it does on strengthening the overall connectivity infrastructure to a point that can generate over-confidence. By assessing risks, preparing critical infrastructure based on multiple scenario modelling and building in monitoring and management systems (or using managed services) you’ll be in a better place to adapt and cope with disruption. We can’t promise that someone won’t cut through a major comms line, but by taking the steps above you can minimise the operational, productivity and therefore commercial impact of the event.

Onwave works across many sectors that rely on mission-critical communications and crucial connectivity networks, providing robust and resilient solutions wrapped with expert engineering and managed services to make sure you’re never disconnected. Get in touch today and let us help you achieve your goals.

 

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