Who are Onwave?

Onwave UK Ltd provide managed connectivity services that from the following range:

  • Cellular
  • Fibre
  • Standard broadband (ADSL)
  • WiMax
  • WISP
  • Satellite
  • P2P Microwave
What is bonding?

Bonding involves aggregating WAN/Internet connectivity services together. It works to combine the following: ADSL, FTTC, Fibre and Mobile data. We do not add satellite into the mix due to its high latency, however we can add in satellite with traffic shaping for SMTP, HTTP, etc. if needed.

Why do we Bond Cellular SIMs

Single SIMs from a single network have lower bandwidth and less resiliency than a bonded solution where we use bonding SIM routers to combine the bandwidth from all 4 networks into a single ‘pipe.’

Why are Onwave better than a single network solution?

Onwave connect into a number of Tier 1 fixed line providers for Fibre, FTTC and ADSL as well as all 4 UK cellular networks, this means we can overlay all their individual deployment footprints to get the best connectivity option in any locations

Does Onwave deliver an SD WAN?

Onwave’s solutions are similar in many ways to an SD WAN however we can provide extra security by keeping your data on private networks away from the public Internet.

Why are Onwave better than traditional network providers?

We are better because we have got access to all the main network providers’ services overlaid on top of each other. So you are not limited to one providers footprint whether this is their fibre network or their mobile network. One provider might provide the best connectivity in central London yet poor in Manchester and a different provider the reverse, Onwave allows you to get the best value for all your locations

How fast do you deploy

Onwave usually install and deploy your fully managed service within 5 days of order

What does on-net mean?

On-net means we can provide a private network, away from the Public Internet, using multiple service providers as we have physical interconnects from them to our core MPLS network

Can you support 100 users on cellular data connectivity?

Onwave often deliver sites of greater than 100 users on our bonded cellular solution – sometimes we need to add in some satellite to do some ‘heavy lifting’ for non-latency specific services such as HTML or SMTP

Can this solution go into vehicles?

We deploy up to 4 bonded SIMs into vehicles which gives the best possible mobile data coverage in the UK by overlaying all 4 Networks on top of each other. As the connectivity is bonded together it also give greater bandwidth allowing your field force to use cloud-based apps more reliably in real time without caching data

Can this solution go into trains?

We deploy equipment that can be used in trains and has the following ratings:

EN 61373:2010 – Shock and Vibration Resistance

EN 50155 – Railway Applications – Electronic Equipment used on Rolling Stock

EN 61000 – Electromagnetic Compatibility

It is going to take months to get a DSL line in – what can I do?

Onwave’s speciality is getting your site online in 5 days or less, using bonded cellular and satellite, then we can place and chase your order for fixed line connectivity so you can get on with more productive activities.

All our 3G/4G, satellite, DSL and FTTC contracts are monthly rolling.

It is going to take months to get a fibre line in – what can I do?

Onwave’s speciality is getting your site online in 5 days or less, using bonded cellular and satellite, if you’ve already got a phone line in we can get ADSL or FTTC enabled in 10 days, then we can place and chase your order for fixed line connectivity so you can get on with more productive activities.

In some areas we also have access to WiMAX, WISP and microwave P2P links.

All our 3G/4G, satellite, DSL and FTTC contracts are monthly rolling.

How does Onwave work?

Onwave has interconnects into all the major UK fibre and cellular networks, this means we can pick and choose from all available connectivity options the best solution for your site.

This might mean starting on bonded 4G and traffic shaped satellite, evolving to DSL and then fibre once delivered, taking into account the number of staff you have on site and the duration of the contract needed

Where are Onwave’s connectivity services available?

Onwave can provide connectivity all over the UK, as we use a mixture of all the main UK connectivity providers we get the best choice for your location. We also have unusual services such as WiMAX, WISP and P2P microwave to get your site’s online.

I have heard of issues with mobile data – what are they?
  • Cost – You pay by the MB for data and Mobile data can be particularly costly once you’ve used your monthly allowance, Onwave monitor usage and allow you to upgrade during the active month to avoid excessive data overage charges
  • Sparse coverage – Onwave overlay all the cellular networks by bonding together SIMs giving us the data coverage of all the networks combined
  • Bandwidth – there are two aspects:
    1. Your local network coverage – how well you can connect to the network’s masts
      • Onwave use high gain external MIMO antennas to get the best quality connectivity to the local towers
      • Onwave also use multiple SIMs, multiple antennas to connect to multiple towers on any available networks
    2. The Networks’ backhaul – how many others are connected to the same mast?
      • In city centres 4G now runs very slowly as hundreds of smartphone users use the backhaul
      • Onwave uses multiple networks in our backhaul to get you any available spare backhaul on any network we have got a connection to, this reduces the impact of back-haul contention
How do I know Onwave’s services are for me?

Onwave supplies solutions to business and utilities who need connectivity, from bonded cellular for remote or temporary sites and in vehicles, to full MPLS WANs on private fibre and many things in between.

Onwave’s customers range from the Utilities, to Billion Pounds a year turnover companies, to medium sized enterprises and SMEs, we’ve probably got a solution that fits your needs perfectly

How do I choose the connectivity service that is right for me?

Onwave work closely with our customers and your dedicated account manager can advise you on all the available connectivity solutions available in any location, enabling you to choose the right combination of connectivity for your locations to get you the best value bandwidth and resilience, it could be a combination of fibre, DSL and cellular, or satellite and WiMAX

How do I know if the Onwave’s services will work where I am?

Onwave can provide connectivity all over the UK and by combining all the available connectivity we can even make the most remote locations connectivity viable

How long are the Onwave contracts, is it always monthly?

All our 3G/4G, satellite, DSL and FTTC contracts are monthly rolling.

WiMAX, WISP and fibre contracts tend to be a minimum of 12 months

Are there any limitations of Onwave’s services I should be aware of?

Onwave cannot ‘magic up’ connections and in some areas latency and packet loss deliver heavy impacts, so our engineers and network team help to get the best out of what is available, using our experience of hundreds of similar locations around the UK, we might for example use traffic shaped satellite to backhaul non-latency specific services such as HTTP and SMTP (browsing and email) and then use the available lower latency connectivity for VPN traffic

Do I need any special equipment?

Onwave provide a fully managed service where one of our install engineers will present you with an Ethernet cable to put into your local switch. Depending on the solution you have at the location you may have an external antenna and a pole on a non-penetrating roof mount, or fibre NTE kit we usually provide a 6U flightcase or rack as well

Do I need a telephone line?

Onwave can order up twisted pair for DSL or FTTC and overlay the broadband on top of it once live, we’ll also chase up BT Openreach to get you the most accurate delivery dates for the install.

If you don’t want a phone line we can provide DECT VoIP cordless handsets on a 3G back-haul to get your office, or just use Skype for business (our technology partner has the most innovative range of VoIP solutions for Office 365)

How fast is the Onwave provided bandwidth?

Every solution in every location has different factors impacting on the delivered speed, on cellular it can even change during the course of the day, this is why we provide a managed service to enable your site to work without needing to continually plan for outages, reduced bandwidth, etc.

Can I increase/ decrease my data allowance/ package?

We can increase the data allowance on our cellular solution during the active month to enable you to avoid data overage charges. We can reduce the allowance with 30 days’ notice

If I exceed my data allowance, what are my options?

If you are in the currently active month we will alert you to data overages and advise you to upgrade to the next package (usually around £2-3 per GB), this will avoid hefty data overage charges (usually around £15-20 per GB)

Are there any limits on how much data I can download and upload?

All our bonded cellular solutions have a data allowance per month, however we monitor this across all our sites and make sure that we upgrade you during the active month to avoid excess data charges and you only pay for what you use a fair rate.

We can scale up to 1TB of cellular data a month if you need it, but most packages tend to be from 20GB to 150GB

What happens if I reach my monthly download limit?

We can set an absolute limit on your site to avoid charges but most customers need to keep their sites live and appreciate our data overage management which helps them avoid excess data charges

Are there any Additional Fees?

All our customers get a pricebook which outlines the cost of all our services from managed APs and switches to VoIP handsets and call charges.

You will be made aware of any costs in advance of them being incurred

Can I have a static IP address?

All our SIMs and fixed line solutions can have static IPs from our own RIPE allocation

Does Onwave recommend handsets and wireless routers?

Onwave have a range of APs and VoIP handsets we can supply but as our services are all IP based most equipment should work

Can I access my computer remotely?

Yes, we provide IP based connectivity, although we can add on layers of privacy and security to block this if needed

Are there any minimum requirements for computers?

No minimums

Can I use Skype for business and Office365 on my Onwave connection?

Absolutely, Onwave even has a technology partner who can provide excellent packages wrapped around Office365 and Skype for Business

Will I need to buy any extra software?

No

Can I use a Security Cameras/Streaming video with Onwave’s solutions?

Absolutely, we have a number of sites using full PTZ cameras for Critical National Infrastructure protection

Can I host a webserver or email server with Onwave’s services?

Yes, be aware that if you are on bonded cellular you might incur large costs if you are a heavy data user

How long is the process, from booking to installation?

Our bonded cellular and satellite sites go live within 5 days of being ordered, we then leave these in place as long as needed whilst the fixed lines are delivered

What happens during installation of the service?

Our installation engineer will arrive on site, covering off all RAMS/HSE needs in advance, our operations team will have spoken to and briefed the site contact regards what will happen on the install day

What does a standard Onwave installation consist of?

Bonded Cellular installs have a router, a number of high gain MIMO antennas, some antenna cabling, desktop, wall, or external mounts

What are the non-standard installation charges?

Non-penetrating roof mounts can be an extra cost as well as any cherry pickers needed to gain access to heights

Can I install the Onwave myself?

Some installs can be undertaken by yourself, however we insist not if it is the first time we have worked together, this enables us to ensure everything works from the outset

Do I require planning permission or other permits?

Planning permission, listed building consent, or permission from the landlord or owner can sometimes be required. This is your responsibility however we can assist in this process

Where will the external antennas/dishes be installed?

Our installation engineers will try to install them in the best location for the best connectivity at your site, however fell free to discuss having them in alternate positions. This question usually comes up in advance of the install date from discussion with our operations team

Can I distribute the Wi-Fi signal throughout my premises?

The majority of our solutions have built in Wi-Fi and the ability for various VLANs, we can supply further Wi-Fi APs in case your premises need extra coverage

What happens if my service fails?

Onwave monitor all our managed devices and core MPLS network 24/7 so if there is an outage we call up customers to alert them to an outage. Often as we tend to use dual path back-haul in most sites customers haven’t noticed the outage, just a slighter slower service as they are operating on reduced bandwidth.

If you do have an issue our engineers are available on the phone to help resolve it

What happens if / when I move?

If you are taking the Onwave kit with you we can arrange a de-install to re-install which is a lower price than a brand new install, the new site may need different SIMs and network configurations so we need to be involved in this process

Will I be able to keep my number with Onwave’s VoIP phone solutions?

Onwave tend to issue new numbers for our VoIP solution but there are work arounds

How will I receive my bill?

Onwave work with your accounts team to get the best aligned billing preferences for you, site by site, one unified bill, weighted to Capex or Opex