How do businesses switch their Starlink Service to a new authorized reseller?

If your business’ Starlink provider (better known as authorized Starlink reseller) is no longer able to support your service, you might be wondering what happens next. The good news? Transferring your Starlink connection to a new authorized reseller, such as Onwave, doesn’t need to be an inconvenience or a delay your business simply can’t afford.  It is a simple process that typically takes just a few days.

Let us answer some of the concerns we know businesses have when considering a change of satellite internet provider.

Do we have to change our Starlink terminals?

Absolutely not. Your Starlink equipment and service is not tied permanently to any single reseller. The hardware you’ve invested in remains yours and you can transfer your service to any authorized Starlink reseller to continue managing your account and providing the support you need.

What is the process for transferring your Starlink service?

Transferring your Starlink service to a new authorized reseller involves a few straightforward steps. Here’s what the process looks like:

Step 1: Contact your new reseller.

Reach out to an authorized Starlink reseller like Onwave to discuss your transfer. At Onwave we will explain exactly what’s needed and guide you through every step of the process.  We understand the impact connectivity challenges can have on a business.

Step 2: Cancel your current service.

Your existing service needs to be cancelled before the transfer can proceed. This can be done through your Starlink portal by clicking ‘Manage’ and selecting ‘Cancel Service’ for the Starlink you wish to transfer.

Step 3: Unlock your equipment.

Once your service is cancelled, you’ll need to click the ‘Transfer’ button in your Starlink portal under the ‘Devices’ section. This unlocks your terminal from your current account.

Step 4: Share your Starlink ID.

Provide your new reseller with your Starlink ID, which can be found under the ‘Manage’ button in your portal. This identifier allows the new provider to add your equipment to their system.

Step 5: Your new reseller activates your service.

Your Starlink will be added to your new reseller’s dashboard, creating a new service line. Your connection is now reactivated and you’re back online with full support from your new reseller.

What do you keep when you switch resellers?

Switching authorized resellers doesn’t mean starting from scratch. Here’s what stays with you:

• Your equipment: Your Starlink dish, router, cables and mounting hardware are yours to keep. There’s no need to purchase new equipment or return anything.
• Your installation: If your Starlink has been professionally installed at your site, that installation remains in place. You don’t need to reinstall or reconfigure the physical setup.
• Your warranty: The warranty on your Starlink equipment continues from the original purchase date, regardless of which authorized reseller manages your service.
• Your connection quality: The same satellites serve your location regardless of reseller. Your speeds, latency and coverage remain unchanged.

Why choosing the right authorized reseller matters

While Starlink provides the satellite internet connectivity, your authorized reseller provides the service and support that keeps your business running smoothly. When choosing your new reseller consider:

• Technical expertise: Look for a reseller with deep experience in business connectivity, not just consumer installations. Enterprise environments have different requirements.
• Industry experience: A reseller who understands your sector can provide tailored solutions. Construction sites, maritime vessels, rail operations and utilities each have unique connectivity challenges.
• Ongoing support: Your relationship with your reseller extends beyond the initial setup. Choose a partner who offers responsive support when issues arise.
• Additional services: The best resellers offer more than just Starlink. They can integrate your satellite connection with other technologies like 4G/5G, SD-WAN and network management tools for complete connectivity solutions.

How quickly can you transfer to a new reseller?

The transfer process itself is quick, but timescales may vary between resellers. At Onwave, once you’ve initiated the transfer from your current account and provided your Starlink ID, we can typically have your service moved within 24-48 hours, with little to no downtime.

The key to minimising any service gap is acting promptly. If you know your current reseller is no longer able to support you, don’t wait until your service is affected. Contact a new authorized reseller straight away to begin the transfer process.  Our Contact form is at the bottom of this blog!

What about billing during the transfer?

When you cancel your current service, that service stops immediately. Your new reseller will set up billing from the point your service is reactivated under their management.

There may be a small overlap period during the first billing cycle after transfer. Your new reseller should explain exactly how billing will work so there are no surprises.

Making the switch to Onwave

At Onwave, we’re an authorized Starlink reseller with extensive experience supporting businesses across rail, construction, aviation, highways, utilities, banking, retail and maritime sectors. We understand the critical role reliable connectivity plays in your operations.

When you transfer your Starlink service to Onwave, you gain access to:

Dedicated business support: You’ll receive a fully managed and supported service from a team that understands enterprise connectivity requirements. Our dedicated 24/7 support team and Network Operations Centre are always available, connecting you with real experts who know your deployment and deliver rapid, effective solutions when you need them.

Professional installation: Our engineers deliver a managed installation and decommissioning service.  We can install additional Starlink systems or optimise your existing setup in as little as 3 days.

Speedy delivery: We have guaranteed Starlink units in stock, so you won’t encounter delays with Onwave.

Centralised billing: We offer a range of invoicing options to suit your requirements.

Real-time visibility:  Onwave’s online Customer Portal gives you real-time visibility into the performance and status of all your Starlink terminals, centralising monitoring across your entire network.

Multi-technology expertise: We work with Starlink, 4G/5G cellular and SD-WAN, so we can advise on the best connectivity strategy for your entire operation.

Long-term partnership: We’re committed to supporting your connectivity needs as your business grows and evolves.

Ready to transfer your Starlink service?

If your current Starlink reseller can no longer support you, we’re here to help. Transferring to Onwave is straightforward and our team will guide you through every step of the process.

Contact us today to discuss transferring your Starlink service. We’ll ensure your business stays connected with minimal disruption.

You can find more information on Onwave’s Starlink offering here.