STARLINK PARTNER PROGRAMME
Grow Your Business with Starlink
Your Customers are asking for Starlink. The Onwave Partner Programme gives you a compliant way to offer it to them.
You bring the Customer relationship. We bring the expertise of one of Starlink’s trusted and formally Authorised Resellers, and the technical support behind it.
Together, that’s a reliable, recurring line of business for you – and dependable connectivity for your customers.
What is the Onwave Starlink Partner Programme?
It’s a partner model that gives your business a compliant way to offer Starlink to your customers. As an Authorised Reseller, Onwave invoices your end customer directly for the Starlink service. You agree a wholesale price with Onwave, apply your own margin, and receive that margin as a monthly payment for the duration the service remains active.
Compliance is the point. SpaceX has paused new applications to both the Authorised Reseller and Indirect Reseller programmes. Partnering with an existing Authorised Reseller like Onwave, under the partner model, is now the only sanctioned way for a business without that status to provide Starlink to end customers.
Onwave has run this model since 2023. It keeps you on the right side of SpaceX’s terms. That matters because non-compliant supply puts terminals at risk of termination and your reputation with the customers relying on them goes with it.
Hardware and add-ons are billed flexibly too, and we agree the route that suits each deal.
How much of the service you deliver is up to you. Some partners simply offer the data and a terminal; others want Onwave to run a fully managed service on their behalf, and most sit somewhere in between. We agree the split in our initial meetings, so the arrangement fits how you already work. Whatever you choose the customer relationship and control over your end-customer pricing stay with you, and Onwave carries the SpaceX compliance, the underlying network and the billing.
Who it’s for
MSPs, IT resellers and telecom providers who want to add Starlink to their portfolio, or are reviewing an existing supply arrangement. Sector specialists and consultants – construction, maritime, energy, events, transport – whose clients already ask about connectivity on site, and who’d rather bring that conversation in-house than send it to a competitor.
How it works
We Discuss
You bring the opportunity. Together we work through your customer’s requirement and agree the commercial proposal.
You Propose
You tailor the proposal and send it to your customer. If it helps, we join the call to explain why the Starlink contract sits with Onwave.
We Deliver
Onwave contracts with and invoices your customer for the Starlink service, and keeps it monitored and supported. Installation and managed wrap are flexible: you or us, whichever suits the deal.
You earn
Your commission on the Starlink service is paid every month for as long as it runs, plus your margin on any hardware and add-ons.
If you already offer Starlink through another Authorised Reseller, switching to Onwave doesn’t mean starting again: we’ve migrated 100+ terminals at a time in half a day, and with both sides working together there’s very little downtime for your customers.
Why Onwave
Support beyond the initial sale
Starlink passed 12 million active customers in June 2026, up from 9 million six months earlier, and businesses that aren’t Authorised Resellers need a way to offer it to their own customers. Under SpaceX’s rules, the partner model is the only compliant route to do that. More than 50 partners across the UK and Europe already work with Onwave. The support doesn’t stop at the signature. As a partner, you get:
A named Partner Development Executive as your point of contact for pricing, deal support and escalations.
Sales training and product briefings for your team.
Joint sales calls where it helps move a deal forward.
Access to all Starlink plans, plus exclusive plans available only through Authorised Resellers, covering a wide range of customer use cases.
Marketing guidelines and sales collateral. We show you how to market Starlink in line with SpaceX’s strict brand rules, using a neutral connectivity brand such as “LEO by Onwave”.
Quarterly business reviews on portfolio performance, pipeline, and cross-sell opportunities in your existing customer base.
Deal registration. Register an opportunity and it is yours, with the protection written into your Agent Agreement.
Exclusive partner events and briefings through the year.
Compared with going direct to Starlink
The Onwave Connect Portal
As a partner, you get full access to our advanced Starlink management portal. It gives you a single view across all your Customers’ estates, not one terminal at a time, so you can manage your whole Starlink base quickly and easily from one place.
The Onwave Connect Portal shows where every device is located, its data usage, throughput and latency, and lets you reboot hardware remotely without raising a ticket. Your customers can log in too and see the same view of their own terminals.
The Onwave portal sits above the standard Starlink customer portal that comes with every terminal and goes considerably further. It’s usually the first thing customers notice if they’re switching to Onwave from another supplier.
Our in-house development team is constantly investing in and upgrading the portal as new APIs become available from SpaceX, and every improvement is shaped by feedback from partners and their customers. The aim is simple: to make Starlink easier to manage and support, for you and your customers.
What you can offer your customers
Starlink
Fixed site, mobility and maritime, on Onwave’s UK-held stock.
Managed Peplink router
Fully configured, with InControl portal visibility and control.
Install & survey
UK-wide site survey and professional installation.
UK stock
Terminals held and ready to ship, removing SpaceX’s shipping lead time.
UK support
NOC and remote troubleshooting as standard during business hours; 24/7 cover available as an add-on at extra cost.
Hardware support
Next-business-day replacement and full warranty RMA management if a device fails.
Build the package that suits each deal. The Starlink service always comes through Onwave, but everything around it is flexible. Take our managed Peplink routers, site survey and installation, UK support or hardware support, or deliver any of them yourself if you already have the team and expertise. You stay in control of what your Customers get, and we cover whatever you need us to.
An Authorised Reseller compared with going direct to Starlink
Content you can use in your own sales collateral, to show a customer what buying through an Authorised Reseller adds compared with buying from Starlink direct. The Starlink contract always sits with Onwave, which is what keeps it compliant.
| Through Onwave as an Authorised Reseller | Starlink direct | |
|---|---|---|
| Billing | Monthly invoicing against a purchase order, consolidated across sites, with UK VAT invoices. | Card payment per account. |
| Contract terms | Flexible business terms, including short-term deployments for temporary sites and pilots. | Starlink’s standard published terms. |
| Plans | All standard plans, plus plans available only through Authorised Resellers. | Standard plans. |
| Stock and lead time | UK stock held and ready to ship. | Subject to Starlink’s lead times and local availability. |
| Installation | UK site survey and professional installation, with RAMS and H&S documentation for regulated sites. | Self-install. |
| Support | UK-based support, NOC monitoring and a named account manager. | Starlink’s online support. |
| Visibility | The Onwave Connect Portal: the whole estate in one view. | The standard Starlink account portal. |
| Added services | 4G/5G backup, managed Peplink routers, SD-WAN and security as one managed service. | Connectivity. |
| Procurement | Meets supplier onboarding, insurance, RAMS and procurement requirements. | Online sign-up. |
Get Started
We keep onboarding as easy and straightforward as possible:
- NDA in place. So we can share confidential pricing and commercials.
- Commercials and the offering. Rate card, commission structure and the service options available to you.
- Agent Agreement signed. Including the deal registration that protects your opportunities.
- Onboarding and first opportunities registered. Set up with your named Partner Development Executive, with your first deals registered and protected.
- First order.
FAQs
No. We are happy to start small and grow the business together. We value long-term relationships, and most of our partners do other business with us beyond Starlink.
Onwave invoices your customer for the Starlink service. Beyond that, we do as much or as little as you need, and any services you add on top are yours to invoice.
We share our rate card and commission structure once an NDA is in place.
Yes. We migrate customers from other resellers all the time, and we have moved 100+ terminals at a time in half a day with very little downtime. Onwave contracts directly with your end customer, and we sort that out with you as part of the migration. Email partners@onwave.com to start the conversation.
Deal registration. Register an opportunity and it is protected, and that protection is written into your Agent Agreement. The whole point of the model is to help you grow your Starlink revenue through your own sales team. If a conflict ever does arise, we will work with you to resolve it.
No. Onwave is one of only a few Authorised Resellers in the UK. We hold the relationship with SpaceX and carry its commitments and governance, which are demanding. Onwave sells and contracts the Starlink service; you introduce the customer and earn commission.
